We have listened to customer feedback and want to improve how customers engage with IBA. myIBA provides access to an online portal. This will provide fast and reliable self-service access to loan information, 24 hours a day, 7 days a week.

* Note: Technical support will only be available during business hours, Monday to Friday 9am-5pm AEST.

To register for myIBA, you will need to consent to IBA’s Terms and Conditions for use, which also includes consenting to our Privacy Policy and Credit Information Policy. If you do not provide your consent, you will not be able to register and use myIBA.

Statements in the myIBA portal are available from December 2022. If your account is closed your statement will also be unavailable. If you require a historical statement, please submit a ‘Contact Us’ request and one of our staff members will assist you.

IBA collects personal information (which may include sensitive information and credit information) directly from you when you register for myIBA as well as through your use of the portal.  Such information may be used and disclosed by IBA in accordance with our Privacy Policy and Credit Information Policy

You can view accounts, transactions and submit and track ‘Contact Us’ requests with IBA. You can also see the progress of home lending applications and manage your personal details such as address, phone numbers and email all from within the myIBA Portal.

The myIBA portal is a free self-service option for our customers convenience.

You will receive a Customer ID number from IBA in order to enable their system access. The unique ID is required for future access to the myIBA portal, so it is important to retain this information securely. Some personal information will be required to create your myIBA profile (e.g First Name, Last Name, Date of Birth, Phone Number etc). 

To register for myIBA access, you will require your Customer ID Number. We are working on transitioning all our existing customers to the myIBA portal and this will take time to get right. If you have received a welcome letter with your customer ID and sign up instructions, please proceed to the myIBA portal, otherwise you can contact us for more information.

Your customer ID is recorded on the letter you received in your myIBA Welcome pack.  If you have misplaced your Customer ID please contact 1800 107 107 during business hours and an IBA staff member will be able to assist.

No, your Customer ID number is what you will need to access the myIBA portal each time. When you apply for a new product or service that application will be assigned a unique account number. Your Customer ID number should be kept safe but accessible as you will need this number using myIBA.

You can submit your Expression of Interest (EOI) from the portal.  We have provided a Quick Reference guide in our helpful resources to assist you.

A joint application can be made when submitting an Expression of Interest (EOI) form.  Follow the step by step Quick Reference Guide or to find out more about how you can lodge a joint application with IBA please contact 1800 107 107 (press 3) and an IBA staff member will be able to assist.

To change your email, phone number or postal address you can do so in the myIBA portal, through the Profile and Settings section.

A ‘Contact Us’ request is IBA’s new electronic way to provide the flexibility for customer to reach out to IBA, 24/7. Once we have received your request, it will be sent to an IBA staff member for actioning. IBA will endeavour to respond to you within a timely manner.

myIBA users can change their passwords via the myIBA customer information page. You are required to change your myIBA password regularly and when prompted.

Account overview screen provides you with a snapshot of your available accounts. If you select one of the accounts, you will be directed to a more detailed view of that account.  If you have questions about any accounts that are not visible in myIBA, please contact 1800 107 107 or your Relationship Manager directly.

You can search for transactions to see the past 6 months of transactions by entering a description, date or amount by using the search function.

As myIBA portal is a web-based solution, it will work on any modern internet browser (e.g Internet Explorer 11 and above, Google Chrome, Mozilla FireFox).

When you first register with myIBA (new or existing customers), you will be prompted to set up your password which needs to be more than 8 characters long, made up of a combination of numbers, letters, and must contain one special character.

You are required to change your myIBA password regularly and when prompted. myIBA users can change their passwords via the myIBA customer information page. If you are experiencing problems, please contact 1800 107 107 and an IBA staff member will be able to assist.

IBA is invested in protecting the data and privacy of our clients. The myIBA system was built to align to industry security standards. IBA regularly review the security posture of this system, including undertaking security testing and assessments of the system.  To assist us with keeping data secure, as new functionality is released and as threats and vulnerabilities emerge.

When you close the browser you will be automatically signed out. It is recommended that you 'Sign out' of the myIBA portal when you have completed your task. This can be done by clicking the ‘Log Out’ button on the top right of the screen.

While keeping your personal information safe is IBA's priority, there are also actions you can take to keep your online sessions secure, including:

• Logging in: Always log in to myIBA site by typing iba.gov.au into your browser’s address bar, rather than by following any links or bookmarked pages.
• Password length: previous password compromises and improvements in password cracking technology have made the length of your password key. With technology available today, a hacker may be able to crack an 8-character password, with at least one capital letter and number in an hour. While a 12-character password, with the same combination of characters may take 53 years.
• Predictable password patterns: you may be surprised to learn that over the years people have used predictable patterns when they are creating their passwords. These patterns have emerged from us trying to meet complexity requirements, whilst making them easier to remember. The issue is that most of us chose the same pattern, we capitalized the first letter, we added the number to the end. Hackers know this and they use these common patterns to reduce the time it takes to crack your password.
• Unique password: when we are talking about the uniqueness of a password, we are two things. The first being that you don’t want to use the same password for all your online accounts, because if just one of those sites has a data breach, the hacker may now have the password for all your online accounts. The second is to make the password meaningful to you, but not something that others will know. Using the name of a family member or even your pets should be avoided, as this is often easy information to find online.

If your passwords are stolen, your accounts could all be vulnerable to identity theft. Protect access to your accounts by following these tips:

• Don’t share your passwords with anyone, especially not through unsolicited emails, calls or texts. Remember that IBA won’t ever email or text asking you for personal information.
• Establish different passwords for online banking, social media accounts and email so that if one account is compromised, your other accounts won’t be as well.

The myIBA portal also uses multifactor authentication to help keep your account secure and you will be asked to set this up as part of registration. But, if you are thinking: ‘how will I ever remember my long, unpredictable and unique password’? A password manager can help. A password manager is an application or program that stores passwords or passphrases for all your accounts.  With a password manager, you only need to remember one master password. You can also use a password manager to create secure, long and randomly generated passwords.  The longer and more random, the better.  Make sure to generate a different password for every account.  If you are after more hints and tips on using a password manager, then check out the following advice from Quick Wins for your Password Managers | Cyber.gov.au

If you think your account has been compromised, contact IBA immediately and let a staff member know.

To change your home address, you will need to submit a ‘Contact Us’ request to IBA. Once the ‘Contact Us’ request has been submitted, an IBA staff member will act on the request.

To change your name (due to divorce or marriage etc) you will need to submit a ‘Contact Us’ request in the portal. Once the ‘Contact Us’ request has been received, an IBA staff member will be in contact with you. For identification verification purposes, you may be asked to provide further information or documentation.

During registration, you will need to select two (2) security questions to set up.  Click on two (2) of the security questions provided and enter in the responses. Make sure that you choose two (2) security questions that you will remember the responses to, as you will need to provide them if you don’t remember your password and we need to re-set for you.

Account overview provides you with a snapshot of all your accounts. If you are in advance with your payments the balance will be displayed. Please note that IBA does not provide a re-draw facility on your loan, so these advance funds are not able to be drawn down/accessed.