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Help tell the story of impact through your lived experiences!

Posted 13 June 2024

If you’re one of our home lending or business finance customers, keep an eye on your inbox. You may receive an email from us this week inviting you to take a survey to be part of our impact research. a collection of stones with the words 'Tell the story of impact through your lived experience'.

IBA’s next impact study is led by Yindyamarra Consultancy and Lonergan Research. The results will be used to identify how we can improve our products and services to continue to meet the needs of Aboriginal and Torres Strait Islander people.

The survey invites customers to share your thoughts on the impacts of our activities, and aspects of financial wellbeing. The goal of the impact research is to understand how our products and services support wellbeing at an individual, family, and community level, and to improve our relationships with the communities we serve. It will take approximately ten minutes to complete and closes 7 July 2024.

It builds on studies undertaken in 2020 and 2022 - you can read the latest impact report here.

We really appreciate your participation!

The Aboriginal and Torres Strait Islander flag

IBA acknowledges the Traditional Owners of Country throughout Australia and their continuing connection to land, sea, and community. We pay our respects to them and their cultures, to the Elders past, present, and emerging.