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FREQUENTLY asked questions

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Registering for myIBA

I'm an existing customer, How do I register for myIBA?

To register for myIBA follow the following steps

 

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I'm an new customer, how do I register for myIBA?

If you are a new customer, register like this ... 

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Applications via myIBA

How do I submit and expression of interest (EOI) using MyIBA?

How do I navigate the myIBA dashboard?

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This is how you submit an EOI

How do I make a change to an existing application?

to change an existing application .... 

Your details in myIBA

How can I change personal contact details such as name, phone number, mailing and email address?

To change your name, you will need to provide certified or original legal documents (for example, a Divorce Document or Marriage Certificate) issued by the Registrar of Births, Deaths and Marriages.

Please note: changing your name is not currently available online or over the phone.

What is my myIBA Customer ID? Is this the same as my account number?

I dont remember my myIBA customer ID. Where can I find it?

You will have received your customer ID via email.....if you have not received it, call us on xx

How do I change my MyIBA password?

It is recommended that you change your My IBA password regularly. If you...

Can I check my balance on the My IBA Portal?

You can view your balance using the portal

About myIBA

What details can I view and manage from myIBA?

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What do I do if I have forgotten my password?

You can reset your password by...

What information is available for interest rates and tax?

Add info available for interest rates and tax.

What searches are available and can I filter the results?

You can search for a transaction by entering a description, date or amount using the search function.

How can I find the interest rate on my loan?

Home loan interest rates can be found under…

How do I navigate the myIBA dashboard?

The myIBA dashboard.....

How do I change my myIBA password?

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Are there any fees and charges associated with MyIBA Portal?

There are no establishment or ongoing fees for accessing myIBA Portal.

Which operating systems and browsers will supported myIBA?

For PC - Windows 8 and above. For Mobile App Android devices (version 3.0 Honeycomb and above) and iOS devices (iOS 7 and above).

How to use myIBA

Why do I need to provide my email address?

Find out why your need to provide your email address for My IBA

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How do I get my MyIBA password?

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How do I transfer funds using myIBA? Is myIBA like other online banking portals?

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What is the account overview in My IBA Portal?

Account overview provides you with a snapshot of all your accounts

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What if I don’t have My IBA Account?

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Do I get signed out of My IBA automatically when I close the browser?

It is important to sign out of My IBA once you have finished by clicking the ‘Sign out’ button.

Where do I find my messages and alerts on My IBA Portal?

When you sign in, on the top of the screen you will see Alerts and Messages buttons

 

How long can I stay signed in to My IBA?

For your security, My IBA Portal sessions have a time limit of 4 hours.

Statements

How do I view eStatements for an account that has been closed?

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Why can’t I see eStatements for all accounts that have been closed?

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How do I stop receiving paper statements and only receive them electronically?

You can view your statements online for eligible accounts via My IBA Portal instead of receiving paper statements. You can stop receiving paper statements and be notified by email when your new statement is ready to be viewed.

How do I view eStatements for an account that has been closed?

If you have closed your account and need a statement contact us

Why can't I see statements for all accounts that have been closed?

Only statements for eligible closed credit cards, savings and transactions accounts are currently available in My IBA Portal. You can view closed account statements for...

How do I view old statements?

You can obtain your old statements by...

Contacting us

How do I engage with an IBA representative?

Call us on 1800 107107 or email xxx

How do I lodge a Service Request.

If you need assistance, please call us on xxxx