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We are excited to share that we're now rolling out the new myIBA portal to our customers. New IBA customers submitting an Expression of Interest application for a home loan, can register online now.

If you’ve received your invite and Customer ID, you can access myIBA here. If you haven’t yet received these, but would like to register for myIBA, please contact your relationship manager or call 1800 107 107.

We are committed to providing the best levels of customer support as you register for myIBA and can’t wait to welcome you online!

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Commonly Asked Questions

How is my personal information used and disclosed?

IBA collects personal information (which may include sensitive information and credit information) directly from you when you register for myIBA as well as through your use of the portal.  Such information may be used and disclosed by IBA in accordance with our Privacy Policy and Credit Information Policy

Where do I find my Customer ID?

You will receive a Customer ID number from IBA in order to enable their system access. The unique ID is required for future access to the myIBA portal, so it is important to retain this information securely. Some personal information will be required to create your myIBA profile (e.g First Name, Last Name, Date of Birth, Phone Number etc). 

I don't remember my myIBA Customer ID, where can I find it?

Your customer ID is recorded on the letter you received in your myIBA Welcome pack.  If you have misplaced your Customer ID please contact 1800 107 107 during business hours and an IBA staff member will be able to assist.

How do I submit an Expression of Interest (EOI) for Home Ownership?

You can submit your Expression of Interest (EOI) from the portal.  We have provided a Quick Reference guide in our helpful resources to assist you.

How do I change my personal myIBA password?

myIBA users can change their passwords via the myIBA customer information page. You are required to change your myIBA password regularly and when prompted.

Is the information I upload secure?

IBA is invested in protecting the data and privacy of our clients. The myIBA system was built to align to industry security standards. IBA regularly review the security posture of this system, including undertaking security testing and assessments of the system.  To assist us with keeping data secure, as new functionality is released and as threats and vulnerabilities emerge.