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Natural disaster relief for impacted customers

Posted 09 January 2026

If you have an IBA home loan or business finance product and have been impacted by recent weather events, we want to reassure you and your family that IBA is here in times of need.

If you’ve been impacted by the recent natural disasters – the North Queensland Monsoon Trough and Flooding or the Southeast Queensland Christmas Day Severe Storms – please reach out.

We’re here to listen, support, and help you get back on your feet.

Customers impacted by natural disasters in specified areas can apply for an emergency natural disaster relief grant – $5,000 for IBA business finance customers and/or $2,000 for IBA home loan customers.

Applications for the below areas affected by recent weather events close midnight 6 February 2026 (or until funding is exhausted).

North Queensland Monsoon Trough and Flooding (24 December 2025)

Burke
Carpentaria
Cassowary Coast
Cloncurry
Croydon
Flinders
McKinlay
Mount Isa
Palm Island
Richmond
Townsville
Winton
Yarrabah

Southeast Queensland Christmas Day Severe Storms (25 December 2025)

Gold Coast City Council

Apply here

Natural disaster relief for business customers form

Natural disaster relief for home loan customers form

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IBA acknowledges the Traditional Owners of Country throughout Australia and their continuing connection to land, sea, and community. We pay our respects to them and their cultures, to the Elders past, present, and emerging.