[…] . " - Bruce Pascoe at the IBA Futures Forum, March 2019. 1. – CONTENTS – CUSTOMER SUCCESS 2 STRONG SYSTEMS 4 SMART MONEY 6 DEADLY PEOPLE 7 STRATEGIC PLAN: HOW ARE WE TRACKING? 8 ENVIRONMENT 10 PERFORMANCE 16 CAPABILITY 17 RISK 18 APPENDIX A: RESOURCES 20 APPENDIX B: PERFORMANCE 22 2. – CUSTOMER […]

