The Home Ownership program assists Aboriginal and Torres Strait Islander peoples to participate in home ownership through its Indigenous Home Ownership Program (Program). The Program provides a range of housing loans and related assistance measures including lending in remote Indigenous locations through IBA’s national network of 12 offices located in major cities and regional towns across Australia.
Role:
A Home Lending Officer works in a team in an IBA Service Delivery Unit (SDU) located in a capital city or regional centre. Home Lending Officers assist our Aboriginal and Torres Strait Islander housing loan applicants to become home loan ready throughout the home loan process and also interact regularly with IBA’s existing borrowers and external service providers.
The position reports to the Manager Home Lending (MHL) or Manager Home Lending and Credit Assessment (MHLCA).
Duties:
Duties include, but are not limited to:
- undertaking customer interviews and analysis of their housing requirements including assessing an applicant’s eligibility for an IBA housing loan, servicing and borrowing capacity;
- providing sensitive information to customers to support their home ownership journey;
- preparing loan submissions for approval, loan documentation and other correspondence;
- following up on lending administration and customer after care;
- undertaking customer promotion and follow up in the SDU catchment area;
- actively participating in staff training and career development activities; and
- other duties as required.
Required capabilities
These are essential unless otherwise indicated.
Knowledge and experience
- Recent experience in and good understanding of:
- Home or business lending (or other pertinent experience).
- Credit
- Financial
- Ability to undertake promotional activities including face to face and online
- Proficient in the use of computer-based applications, including experience using lending platforms and standard Microsoft applications.
Skills and attributes
- Demonstrated ability to analyse a customer’s eligibility for loan products and services with a solution focus.
- Demonstrated ability to apply sound judgement in the application of lending and debt recovery policy and procedures.
- Demonstrated ability to collaborate and work effectively as part of a team and under limited
- Well-developed oral and written communication skills including supportive interaction with borrowers through all stages of the lending process and loan aftercare.
- Demonstrated literacy, numeracy, accuracy and attention to detail g., to construct informative, concise submissions, reports and correspondence.
- Ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander peoples in carrying out the duties of the position.
Aboriginal and Torres Strait Islander Cultural Capability
- Awareness and understanding of Aboriginal and/or Torres Strait Islander societies and culture.
- Ability to liaise and communicate sensitively and effectively with Aboriginal and Torres Strait Islander staff.
Prerequisite requirements
- Current driver’s
- Willingness and ability to undertake training, customer visitation and promotional activities that may involve absences of up to 5 consecutive nights.
Reference documentation: www.iba.gov.au
- About Us – Our Values
- About Us – Working at IBA
- About Us – News and Publications – Annual Reports
Further enquiries: Kelly Keane, Phone: 0460827694 or email: Kelly.keane@iba.gov.au
Applications: Online via Jobs - Indigenous Business Australia (iba.gov.au) or mail to: IBA Recruitment, PO Box 650, Fyshwick ACT 2609
Closing date: 21 April 2025
Please note: emailed applications will not be accepted.
If you have any issues in filling out the form below, please contact ibarecruitment@iba.gov.au
