IBA Level 4 ($92,817 - $98,420)
Location: Brisbane, Tamworth, Wagga Wagga, Sydney, Canberra, Cairns, Adelaide or Alice Springs
The Homes program assists Aboriginal and Torres Strait Islander peoples to participate in home ownership through its Indigenous Home Ownership Program (Program). The Program provides a range of housing loans and related assistance measures including lending in remote Indigenous locations through IBA’s national network of 12 offices located in major cities and regional towns across Australia.
Role:
A Principal Home Lending Officer works in a small team in an IBA office located in a capital city or regional centre. Principal Home Lending Officers interact regularly with IBA’s Aboriginal and Torres Strait Islander housing loan applicants, existing borrowers and its external service providers.
The position reports to the Manager Home Lending or Manager Home Lending and Credit Assessment.
Duties:
Duties include, but are not limited to:
- Undertaking client interviews.
- Analysis of customers’ borrowing capacity and housing requirements with a focus on solution brokering.
- Assessing an applicant’s eligibility for an IBA housing loan.
- Preparing more complex loan submissions for approval.
- Managing loan administration and customer after care matters.
- Preparing loan correspondence and documentation.
- Undertaking a regular visitation program within the region (including remote communities) to promote the program and interview potential clients or existing borrowers including, if required, routine arrears.
- Actively participating in staff training and career development activities.
- Other duties as required.
Required capabilities
These are essential unless otherwise indicated.
Knowledge and experience
- Good knowledge of and recent experience in:
- Home or business lending (or other relevant experience)
- End-to-end loan assessment from initial enquiry through loan scenario development, pre-approval and approval processes and settlement, and
- Loan arrears follow up.
- Experienced in undertaking promotional activities.
- Experienced in the use of computer-based applications, including standard Microsoft applications, and lending and credit management platforms.
Skills and attributes
- Demonstrated ability to analyse a client’s eligibility for loan products and services and develop well considered loan scenarios and submissions.
- Well-developed oral and written communication skills including supportive interaction with borrowers through all stages of the lending process and loan aftercare.
- Demonstrated literacy, numeracy, accuracy and attention to detail.
- Ability to work effectively as a team member under limited supervision and manage the team when necessary.
Aboriginal and Torres Strait Islander Cultural Capability
- Awareness and understanding of Aboriginal and/or Torres Strait Islander societies and culture.
- Ability to liaise and communicate sensitively and effectively with Aboriginal and Torres Strait Islander staff.
Prerequisite requirements
- Current driver’s licence.
- Willingness and ability to undertake customer visitation and promotional activities that may involve absences of up to 5 consecutive nights.
Reference documentation: www.iba.gov.au
- About Us – Our Values
- About Us – Working at IBA
- About Us – News and Publications – Annual Reports
Further enquiries: Kelly Keane, 08 9229 1418 or email: Kelly.keane@iba.gov.au
Applications: Online via Jobs - Indigenous Business Australia (iba.gov.au) or mail to: IBA Recruitment, PO Box 650, Fyshwick ACT 2609
Closing date: 28 August 2025
