have your say

Provide feedback or make a complaint

You can provide feedback or make a complaint via this online form.

Fields marked with an * are required to be completed.

Name*
First Last
What best describes you?*
- A current or former customer
- A potential customer
- Making this complaint on behalf of a current, former, or potential customer
- None of the above
Please be aware that if your feedback or complaint is on behalf on the customer, we may be unable to provide you with any information without written consent from the customer.
If none of the above, please provide details.
Email address*
Phone number*
Preferred contact method
State / Territory*
Post code*
Do you have a disability or special need that IBA should be aware of?*
- Yes
- No
If 'yes' please specify
Which of these best describes your complaint?*
If other please state
Which program area does your complaint relate to?
If other please state
Reference number if applicable (e.g. loan number, application number).
Please describe the nature of your complaint in as much detail as possible. What happened? Who was involved?*
Ideal resolution. What would you like to see happen as a result of your complaint? E.g. review of application decision.
If you have any supporting documents you can upload them here.
Max. file size: 32 MB.
Consent*
I agree to the Privacy policy.

We take your feedback/complaint seriously and are constantly striving to provide the best possible service, so If you’re unhappy about something we’ve done – or perhaps not done – please give us the opportunity to put things right. Our Complaints Officer will contact you within 5 working days to discuss your matter further.