Principal Loan Management Officer

IBA Level 4 ($92,817 - $98,420)

Location:  Brisbane

Employment type:  Full time, Non-ongoing (9 months commencing July 2025)

The Homes Program assists Aboriginal and Torres Strait Islander peoples to participate in home ownership through its Indigenous Home Ownership (IHO) program. The program provides a range of housing loans and related assistance measures through IBA’s national network of Service Delivery Units.

Role:
The Principal Loan Management Officer is responsible for undertaking appropriate action, including commencement of legal action, in respect of the complex and serious home loan arrears accounts.

The Principal Loan Management Officer will have a good practical knowledge of home lending principles, loan recovery procedures, the National Credit Code’s hardship provisions and legal concepts and litigation processes.

The position reports to the Assistant Manager Loan Management.

Duties:
Duties include, but are not limited to:

• Working pro-actively with home loan borrowers who are experiencing hardship or other situations that are impacting on their capacity to make loan repayments.
• Manage a range of processes and timeframes for arrears accounts including those that are more complex.
• Restructuring loan accounts where appropriate after consideration of the borrower’s circumstances.
• Commencement of the legal processes that may result in the sale of the security property.
• Preparation of a range of documents, forms, reports and submissions.
• Other duties as required.

Required capabilities:
All required capabilities are essential unless otherwise indicated.

Knowledge and Experience

• Experience in home loan collection activity, combined with a good knowledge of the National Credit Code’s hardship provisions.
• Knowledge and some experience in the writing of home or business loans.

Skills and Attributes

• Demonstrated ability to apply sound judgment when following required debt recovery procedures and processes.
• Good interpersonal skills required to be a productive team member together with good written and oral communication skills.
• Good organisational, administrative, time management, computer and report writing skills.
• Ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander peoples in carrying out the duties of the position.

Prerequisite Requirements

Capacity to travel which may include overnight absences away from the office of up to 5 nights.

Reference documentation:    www.iba.gov.au

• About Us – Our Values
• About Us – Working at IBA
• About Us – News and Publications – Annual Reports

Further enquiries:   Mahalia Emberson 07 3051 1021 or email: mahalia.embersobn@iba.gov.au

Applications:  email to ibarecruitment@iba.gov.au or mail to: IBA Recruitment, PO Box 650, Fyshwick ACT 2609

• Resume
• One page pitch

Closing date:  11 June 2025

Please note:  emailed applications will not be accepted.

If you have any issues in filling out the form below, please contact ibarecruitment@iba.gov.au