Associate Director, Business Lending

IBA Level 7 ($151,625 - $177,655)

Adelaide, Alice Springs, Brisbane, Broome, Canberra, Darwin, Melbourne, Perth, Sydney, Tamworth, Townsville or Wagga Wagga

The Associate Director, Business Lending reports to the Director, Business Solutions. The role has operational responsibility for all business lending, product delivery, portfolio management and business lending operational best practice.  The position sits within the Senior Leadership Team of the Program, providing key support to the Director and Program strategy.

Role:

The Associate Director, Business Lending is responsible for the delivery of all business lending activity with a focus on customer service excellence, staff performance and accountability as well as program reporting quality and lending policy practices. Along with the Senior Leadership Team, the Associate Director will lead the Program’s customer service practices and staff to ensure the highest level of service is provided to all customers while ensuring staff performance is optimised. The position will efficiently manage program risks and compliance with a strong focus on quality internal service delivery.

The Associate Director will work closely with the broader program leadership team including those responsible for business support services.

Duties:

Success in the role will be achieved through best practice service delivery and operational excellence and specific responsibilities will include:

• Oversee the technical proficiency, staff accountability, performance and lending KPIs.
• Review and inform significant customer service activities and practices.
• Ensure timely and effective delivery of all lending and associated business support services.
• Oversee the quality, relevance, and effective implementation and use of program policies, procedures and handbooks.
• Implementation and monitoring of a strong system of internal controls, using best practice compliance.
• Leading a culture of exemplary customer service as demonstrated through accountability and timeliness of service delivery.
• A strong and proactive approach to continuous improvement and complaint management; and
• Other duties as required.

Reporting to the Director Business Solutions, the role would be suited to a banking and finance professional with a strong track record of quality customer service and people management. A current understanding of community and commercial lending best practice is preferred.

Required Capabilities:

These are essential unless otherwise indicated.

• Demonstrable success in operational excellence, internal controls and best practice service delivery;
• Strong staff leadership capability including the ability to motivate others to deliver corporate targets;
• An understanding of front-line lending and customer service obligations;
• Commitment to quality customer service and demonstrated ability to build beneficial working relationships with colleagues, stakeholders and customers;
• Extensive experience in performance management and people development; and
• A solid understand of technical banking compliance and regulatory systems.

Aboriginal and Torres Strait Islander Cultural Capability

• Awareness and understanding of Aboriginal and/or Torres Strait Islander societies and culture.
• Ability to liaise and communicate sensitively and effectively with Aboriginal and Torres Strait Islander staff.

Prerequisite requirements

• Qualifications in accounting, business finance, commerce or related disciplines are desirable; and
• Willingness and ability to undertake regional and remote travel, including overnight absences as required.

Reference documentation:    www.iba.gov.au

• About Us – Our Values
• About Us – Working at IBA
• About Us – News and Publications – Annual Reports

Further enquiries:   Trudy Hart, 07 3051 1022 or email:  Trudy.Hart@iba.gov.au

Applications:  Online via Jobs - Indigenous Business Australia (iba.gov.au) or
mail to: IBA Recruitment, PO Box 650, Fyshwick ACT 2609

• Resume
• One page pitch

Closing date:  28 July 2024

If you have any issues in filling out the form below, please contact ibarecruitment@iba.gov.au