IBA collects personal information (which may include sensitive information and credit information) directly from you when you register for myIBA as well as through your use of the portal.  Such information may be used and disclosed by IBA in accordance with our Privacy Policy and Credit Information Policy

You will receive a Customer ID number from IBA in order to enable their system access. The unique ID is required for future access to the myIBA portal, so it is important to retain this information securely. Some personal information will be required to create your myIBA profile (e.g First Name, Last Name, Date of Birth, Phone Number etc). 

Your customer ID is recorded on the letter you received in your myIBA Welcome pack.  If you have misplaced your Customer ID please contact 1800 107 107 during business hours and an IBA staff member will be able to assist.

You can submit your Expression of Interest (EOI) from the portal.  We have provided a Quick Reference guide in our helpful resources to assist you.

myIBA users can change their passwords via the myIBA customer information page. You are required to change your myIBA password regularly and when prompted.

IBA is invested in protecting the data and privacy of our clients. The myIBA system was built to align to industry security standards. IBA regularly review the security posture of this system, including undertaking security testing and assessments of the system.  To assist us with keeping data secure, as new functionality is released and as threats and vulnerabilities emerge.